Now is the time for public sector organisations to take a community leadership role…
COVID-19 Impact Study
Major coronavirus impact study highlighting the need for transformation planning, not recovery.
Our ground-breaking research revealed startling insights about the financial and wellbeing impact of COVID-19 in the UK. Organisations can use these findings to understand how customers will engage with them in a world where we become used to living and working with the consequences of the pandemic.
It is a study about how people perceive the impact of Coronavirus as at May/June 2020 and looking 6 months ahead.
Over 40 surveys, 3,300 respondents with over 8,000 comments form the basis for this study. It uses our Coronavirus Impact Indicator, (CVII), scale to measure economic and wellbeing impact on individuals and organisations.
The study has headline insights, sector specific analysis and transformation planning assessments available on this website. To see the detail, all we will ask for, and only once on any device, is your name, company and email address.
It is free to use, we only ask that you cite it in any reference made.
Our study is built around our CVII scale assessing economic and wellbeing impact.
The macro and micro indicators are accessible via the navigation menu throughout the site.
Here you can have quick access to a number of key themes that came out of our research.
These themes are particularly associated with the CVII scale assessing impact and economic impact.
The first time you click for more we’ll ask for your name and email email address.
Could this be the time to address inequality...
Companies could be facing a period of "work inequality"...
Product and service digital transformation high on list of needs to lessen the pandemic impact…
The most optimistic view of all sectors - with an uplifting theme of opening new horizons.
Challenges across the board have rocked the sector, but change brings opportunity and the chance to shine.
Corporate donations hit hard, but private donors are economically resilient. Time to ask for more perhaps….
We have run an initial assessment across the whole dataset to consider implications for organisations when they are considering their transformation planning programme. This commentary looks specifically at how organisations might think about acquiring new customers, service users, supporters and members.
The retention commentary is focused around the current organisation’s engagement with customers, service users, supporters and members and determining how they can retain that relationship. There are significant pressures from changing behaviours that we look at to see where existing strategies can be deployed or when new approaches are needed.
We had 25 participating organisations running 35 surveys, supplemented with 7 panel surveys. The sectors that had specific analysis were financial services, B2B, health and wellbeing, consumer technology, entertainment and public sector.
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