Our team’s headline view of 10 major insights from the consolidated dataset of 3,500 respondents.
Major study reveals business transformation, not recovery, as key to success post COVID-19.
COVID-19 Impact Study
Our ground-breaking research reveals startling insights about the financial and wellbeing impact of COVID-19 in the UK.
Organisations can use these findings to understand how customers will engage with them in a world where we become used to living and working with the consequences of the pandemic.
The data on this site is a summary of 42 surveys carried out as part of the COVID-19 impact study.
It has broken many boundaries with a single multi-methodology platform delivering the impact of COVID-19 insights from a customer experience perspective.
If you'd like further insights or want to get involved in the COVID-19 insight community contact the team at email@example.com.
What is it telling us?
10 Impacts of COVID-19 on economic status and wellbeing.
Impacts of COVID-19 on Public Sector
67% of public sector workers are either in Catastrophic Change or Surviving but Despondent.More
Impacts of COVID-19 on Finance Sector
3% more respondents are in Catastrophic Change than average.More
Impacts of COVID-19 on Entertainment Sector
This insight will look specifically at data from respondents as individuals who purchase or use products and services for entertainment at home and in public places.
Impacts of COVID-19 on Health and Wellbeing Sector
Respondents most strongly impacted from a personal wellbeing perspective.More
Impacts of COVID-19 on Consumer Sector
This insight will look specifically at data from respondents as individuals who purchase or use products and services related to consumer technology including gaming, smart home tech and other devices.
Impacts of COVID-19 on B2B Sector
This insight will look specifically at data from respondents who were representing organisations in the public and private sector.
Impacts of COVID-19 on Charity Sector
Significant resilience in the numbers that see themselves as Managing and Optimistic in 6 months.More
Transformation planning insights
(For your customers, service users, supporters or members.)
We had 25 participating organisations running 35 surveys, supplemented with 7 panel surveys. The sectors that had specific analysis were financial services, B2B, health and wellbeing, consumer technology, entertainment and public sector.